Turfworld Ltd understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who visits this website, www.turfworld.co.uk (“Our Site”) and will only collect and use personal data in ways that are described here, and in a way that is consistent with ourobligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of this Privacy Policy is requested when you register an account on Our Site.
- Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
| “Account” | means an account required to access and/or use certain areas and features of OurSite; |
| “Cookie” | means a small text file placed on your computer or device by OurSite when you visit certain parts of OurSite and/or when you use certain features of Our Site. Details of the Cookies used by OurSite are set out in Part 14, below; and |
| “Cookie Law” | means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003; |
- Information AboutUs
OurSite is owned and operated by Turfworld Ltd, a limited company registered in England under company number 5248568.
Registered address: Pendeford Hall Farm, Pendeford Hall Lane, Wolverhampton, WV9 5BD.
Main trading address:Pendeford Hall Farm, Pendeford Hall Lane, Wolverhampton, WV9 5BD.
VAT number: 934593692.
- What Does This Policy Cover?
This Privacy Policy applies only to your use of OurSite. OurSite may contain links to other websites. Please note that wehave no control over how your data is collected, stored, or used by other websites and weadvise you to check the privacy policies of any such websites before providing any data to them.
- What Is Personal Data?
Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) and the Data Protection Act 2018 (collectively, “the Data Protection Legislation”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.
Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.
- What Are My Rights?
Under the Data Protection Legislation, you have the following rights, which we will always work to uphold:
- a)The right to be informed about our collection and use of your personal data. This Privacy Policy should tell you everything you need to know, but you can always contact usto find out more or to ask any questions using the details in Part 15.
- b)The right to access the personal data wehold about you. Part 13 will tell you how to do this.
- c)The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact ususing the details in Part 15 to find out more.
- d)The right to be forgotten, i.e. the right to ask usto delete or otherwise dispose of any of your personal data that we Please contact ususing the details in Part 15 to find out more.
- e)The right to restrict (i.e. prevent) the processing of your personal data.
- f)The right to object to ususing your personal data for a particular purpose or purposes.
- g)The right to withdraw consent. This means that, if we arerelying on your consent as the legal basis for using your personal data, you are free to withdraw that consent at any time.
- h)The right to data portability. This means that, if you have provided personal data to usdirectly, we areusing it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask usfor a copy of that personal data to re-use with another service or business in many cases.
- i)Rights relating to automated decision-making and profiling. Wedo not use your personal data in this way.
For more information about ouruse of your personal data or exercising your rights as outlined above, please contact ususing the details provided in Part 15.
It is important that your personal data is kept accurate and up-to-date. If any of the personal data wehold about you changes, please keep usinformed as long as wehave that data.
Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.
If you have any cause for complaint about ouruse of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.
Wewould welcome the opportunity to resolve your concerns ourselves, however, so please contact usfirst, using the details in Part 15.
- What Data Do You Collect and How?
Depending upon your use of OurSite, wemay collect and hold some or all of the personal and non-personal data set out in the table below, using the methods also set out in the table. Please also see Part 14 for more information about ouruse of Cookies and similar technologies. Wedo not collect any ‘special category’ or ‘sensitive’ personal data.
| Data Collected | How We Collect the Data |
| Identity Information including your title, first name and surname. | This data is collected using a form you complete on the website when registering for an account or during the checkout process. |
| Contact information including your address, telephone number, fax number, email address. | As above. |
| Business information including your business name, if appropriate. | As above. |
| Payment information including payment card details and billing address. | Your billing address is collected using a form you complete on the website when registering for an account or during the checkout process. Your payment card information is collected using a form provided to us by SagePay. |
| Profile information including login details, purchase history, preferences and interests. | Your profile information (not including preference and interests) is collected using a form you complete on the website when registering for an account or during the checkout process. Your preference and interests are only collected if you complete the newsletter subscription form. |
| Technical information including IP address, browser type, operating system. | This data is collected by third party cookies using Google Analytics. You can find further information on Google Analytics Privacy Policy at https://policies.google.com/privacy |
- How Do You Use My Personal Data?
Under the Data Protection Legislation, we must always have a lawful basis for using personal data. The following table describes how wemay use your personal data, and ourlawful bases for doing so:
| What We Do | What Data We Use | Our Lawful Basis |
| Registering you on OurSite. | Identifier data and contact data. | Contract basis – To fulfil the Contract you have entered into with Us or under a legitimate basis when you have chosen to register on Our Site in order to store your information in your account area for when you want to place a future order. |
| Providing and managing your Account. | As above. | As above. |
| Providing and managing your access to OurSite. | As above. | As above. |
| Administering OurSite. | As above. | As above. |
| Administering ourbusiness. | As above. | As above. |
| Supplying ourproductsto you. | Identifier data and contact data. | Contract basis – To fulfil the delivery of our products to the given person at the given address. |
| Managing payments for our products. | Payment card details. | Contract basis – To allow for payment to be taken to fulfil your order. Card details will not be stored on Our Site but will be stored in our SagePay gateway in an encrypted file. |
| Communicating with you. | Identifier data and contact data. | Contract basis – To allow us to have access to your data in the case of a problem with your order and we need to contact you. Legitimate interest basis – If we believe that, after having placed an order with our company, you may be interested in other related products that we sell. |
| Supplying you with information by emailthat you have opted-in-to (you may opt-out at any time by using the unsubscribe link in the newsletter communication. | Identifier data, contact data (email address), profile information (mailing list preferences). | Consent basis – You have opted-in to receive our newsletter communications. |
With your permission and/or where permitted by law, we may also use your personal data for marketing purposes, which may include contacting you by emailortelephonewith information, news, and offers on ourproducts or services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with ourobligations under the Data Protection Legislation and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out.Wewill always obtain your express opt-in consent before sharing your personal data with third parties for marketing purposes and you will be able to opt-out at any time.
We will only use your personal data for the purpose(s) for which it was originally collected unless wereasonably believe that another purpose is compatible with that or those original purpose(s) and need to use your personal data for that purpose. If wedo use your personal data in this way and you wish to explain how the new purpose is compatible with the original, please contact ususing the details in Part 15.
If weneed to use your personal data for a purpose that is unrelated to, or incompatible with, the purpose(s) for which it was originally collected, wewill inform you and explain the legal basis which allows usto do so.
In some circumstances, where permitted or required by law, wemay process your personal data without your knowledge or consent. This will only be done within the bounds of the Data Protection Legislation and your legal rights
- How Long Will You Keep My Personal Data?
We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will therefore be kept for the following periods (or, where there is no fixed period, the following factors will be used to determine how long it is kept):
| Type of Data | How Long We Keep It |
| Identity Information including title, first name, surname. | The details will be kept for as long as you wish your online account to remain open. |
| Contact information including telephone number, fax number, email address. | As above. |
| Business information including company name. | As above. |
| Payment information including card payment details. | This data will be retained, in encrypted form, on Our SagePay gateway only, for a period of seven years. |
| Profile information including login details, purchase history, preferences and interests. | The details (not including preferences and interests) will be kept for as long as you wish your online account to remain open. For preference and interests, this data will be retained for as long as you are subscribed to our newsletter. |
| Technical information including IP address, operating system and browser type. | Please refer to Google Analytics Privacy policy for further information: https://policies.google.com/privacy |
- How and Where Do You Store or Transfer My Personal Data?
We will only store or transfer some of your personal datawithin the UK. This means that it will be fully protected under the Data Protection Legislation.
- Do You Share My Personal Data?
We will not share any of your personal data with any third parties for any purposes, subject to the following excpetions:
Wemay share your personal data with other companies in ourgroup for marketing of related products or services. This includes subsidiariesour holding company and its subsidiaries.
Wemay sometimes contract with the following third parties to supply certain products orservices.
| Recipient | Activity Carried Out | Sector | Location |
| External delivery company/ courier | Contract with Us to deliver turf to your given address. | Logistics. | England, UK. |
If any of your personal data is shared with a third party, as described above, wewill take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, ourobligations, and the third party’s obligations under the law, as described above in Part 9.
If wesell, transfer, or merge parts of ourbusiness or assets, your personal data may be transferred to a third party. Any new owner of ourbusiness may continue to use your personal data in the same way(s) that wehave used it, as specified in this Privacy Policy.
In some limited circumstances, wemay be legally required to share certain personal data, which might include yours, if we areinvolved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.
- How Can I Control My Personal Data?
11.1 In addition to your rights under the Data Protection Legislation, set out in Part 5, whenyou submit personal data via OurSite, you may be given options to restrict ouruse of your personal data. In particular, weaim to give you strong controls on ouruse of your data for direct marketing purposes (including the ability to opt-out of receiving emails from uswhich you may do by unsubscribing using the links provided in ouremailsandat the point of providing your details).
11.2 You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.
- Can I Withhold Information?
You may access OurSite without providing any personal data at all. However, to use all features and functions available on OurSite you may be required to submit or allow for the collection of certain data.
You may restrict ouruse of Cookies. For more information, see Part 14.
- How Can I Access My Personal Data?
If you want to know what personal data wehave about you, you can ask usfor details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.
All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 15.
There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover ouradministrative costs in responding.
Wewill respond to your subject access request within 2 weeks and, in any case, not more than one month of receiving it. Normally, weaim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date wereceive your request. You will be kept fully informed of ourprogress.
- How Do You Use Cookies?
OurSite may place and access certain first-party Cookies on your computer or device. First-party Cookies are those placed directly by usand are used only by us. Weuse Cookies to facilitate and improve your experience of OurSite and to provide and improve ourproductsand services. Wehave carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
All Cookies used by and on OurSite are used in accordance with current Cookie Law.
Before Cookies are placed on your computer or device, you will be shown a pop-up banner at the bottom of the screen requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling usto provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of OurSite may not function fully or as intended.
Certain features of OurSite depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown in the table below. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below, but please be aware that OurSite may not work properly if you do so. Wehave taken great care to ensure that your privacy is not at risk by allowing them.
The following first-party Cookies may be placed on your computer or device:
| Name of Cookie | Purpose | Strictly Necessary |
| PHPSESSID | To remember information entered during your session from page to page e.g. so the shopping basket will have the items you have selected when you are ready to checkout. After your session has finished the session cookie is cleared. | Yes |
OurSite uses analytics services provided by Google Analytics. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling usto better understand how OurSite is used. This, in turn, enables us to improve OurSite and the products andservices offered through it.
The analytics service(s) used by OurSite use(s) Cookies to gather the required information. You do not have to allow usto use these Cookies, however whilst ouruse of them does not pose any risk to your privacy or your safe use of OurSite, it does enable usto continually improve OurSite, making it a better and more useful experience for you.
The analytics service(s) used byOurSite use(s) the following Cookies:
| Name of Cookie | First / Third Party | Provider | Purpose |
| _ga | third | Google Analytics | Distinguish unique users and used to calculate visitor, session and campaign data for Our Site |
In addition to the controls that weprovide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third-party Cookies. By default, most internet browsers accept Cookies, but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
- How Do I Contact You?
To contact usabout anything to do with your personal data and data protection, including to make a subject access request, please use the following details:
Email address: sales@turfworld.co.uk.
Telephone number: 01902 784866.
Postal Address: Turfworld Ltd, Pendeford Hall Farm, Pendeford Hall Lane, Wolverhampton, WV9 5BD.
- Changes to this Privacy Policy
Wemay change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if wechange ourbusiness in a way that affects personal data protection.
Any changes will be immediately posted on OurSite and you will be deemed to have accepted the terms of the Privacy Policy on your first use of OurSite following the alterations. Wethat you check this page regularly to keep up-to-date. This Privacy Policy was last updated on 09/03/2020.
